Frequently Asked Questions

When will my Presale item be shipped?

The estimated shipping date is included in the item title.  Sometimes fabric manufacturers and distributors experience delays in getting the items out to shops.  Your item(s) will ship as soon as we receive them in the shop.


An item I purchased is now on sale, can I get the lower price?

We offer a pricing guarantee and will match any pricing listed in our shop.  If an item goes on sale within 30 days of your order, we will refund you the difference.  We do not price match other stores.


Returns will be accepted within 30 days of your purchase. Items must be unused and in their original packaging.  Please contact us at info@craftythreads.ca to arrange a return.  Shipping costs are not refundable. Buyer is responsible for returning postage.  PLEASE SEE OUR FULL RETURN POLICY for more information.