Frequently Asked Questions
When will my Presale item be shipped?
The estimated shipping date is included in the item title. Sometimes fabric manufacturers and distributors experience delays in getting the items out to shops. Your item(s) will ship as soon as we receive them in the shop.
An item I purchased is now on sale, can I get the lower price?
We offer a pricing guarantee and will match any pricing listed in our shop. If an item goes on sale within 30 days of your order, we will refund you the difference. We do not price match other stores.
When will my order ship?
It takes 1-3 business days to prepare your order before shipping. This may vary based on if your order contains mostly pre-cuts, or if it has lots of fabric cuts. During our EPIC Sales and FREE Shipping Weekends, it may take up to 14 business days before your order is shipped, due to the high volume of cuts and orders.
If you order a full bolt of fabric or a full roll of batting, your order might ship directly from our distributor. If you have other items on your order, they may come separately. Full rolls and bolts may be delayed 4-6 weeks if inventory is unavailable. We will do our best to contact and update you on the ETA.
How will my order be shipped?
All orders are shipped via Canada Post Expedited, Purolator, Canpar or FedEx, arrive in 2-7 business days and come with tracking and insurance.
Small orders under 500g and 2cm in height are shipped via Canada Post Lettermail and have no tracking or insurance.
Replacement Orders for incorrect or missing items may be shipped via Canada Post Lettermail at our discretion.
I live in the Maritimes, Territories, have a P.O. Box or RR address. Will I have to pay more for shipping?
For the most part, you should receive the same shipping rates as the rest of Canada. Unfortunately, very large packages (i.e. orders exceeding 6kg) or oversized items (rolls of batting, several bolts of fabric, tuffets kits) can lead to exponentially higher shipping costs. If that is the case, we will contact you and ask if you'd like to proceed, and offer you a reduced shipping rate. (We pay the first $20 of any additional charges, or up to $60 for rolls of batting.)
Why was I charged more than the package shows on the postage stamp?
Shipping charges include the shipping cost plus handling. All shipments, including lettermail, are priced according to the cost of packaging & supplies and labour to prepare the shipments. This allows us to continue to offer lettermail as a service to our customers.
Returns will be accepted within 30 days of your purchase. Items must be unused and in their original packaging. Please contact us at email@example.com to arrange a return. Shipping costs are not refundable. Buyer is responsible for returning postage. PLEASE SEE OUR FULL RETURN POLICY for more information.